I. General Provisions of the Policy

We are committed to providing our customers with a high-quality shopping experience. For the Buddha bead bracelet products purchased from our company, we offer free return and exchange services within 7 days. This policy aims to clarify the relevant conditions, procedures, and liability divisions for returns and exchanges, ensuring that your rights and interests are protected during the shopping process.

II. Conditions for Returns and Exchanges

(I) Return Conditions

  1. Time Requirement: You need to contact us to apply for a return within 7 days from the date you received the goods.
  2. Product Condition: The returned Buddha bead bracelets must be in brand-new condition, unused, unworn, undamaged, unmodified, unwashed, or without any other circumstances that would affect their resale. Meanwhile, all accessories of the product (such as the packaging box, instruction manual, labels, etc., if any) should be complete and intact.

(II) Exchange Conditions

  1. Time Requirement: You also need to initiate an exchange application within 7 days after receiving the goods.
  2. Product Condition: The original product must be intact, with the packaging intact, and should maintain its original appearance and functional state.
  3. Exchange Reason: The exchange application should be based on reasonable reasons, such as the size of the product not matching, the style not meeting expectations, etc. If you apply for an exchange due to subjective reasons such as a change in personal preference, you need to ensure that it meets the above product condition requirements.

III. Return and Exchange Procedures

(I) Application Stage

  1. You can submit your return and exchange application to us in the following two ways:
    • Email: Send an email to our customer service email [specific email address]. In the email, please clearly indicate your order number, the name of the purchased product, the reason for return or exchange, and the desired handling method (return or exchange).
    • Customer Service Phone: Dial our customer service phone number [specific phone number] and accurately explain the relevant situation to the customer service staff. The customer service staff will assist you in recording and starting the return and exchange process.
  2. Our customer service team will contact you within 1 – 2 working days after receiving your application to verify the relevant information, confirm whether it meets the return and exchange conditions, and inform you of the specific follow-up operation steps and the address to which the product needs to be returned.

(II) Returning the Goods Stage

  1. After receiving our confirmation reply, you need to choose a reliable and secure logistics channel by yourself to send the goods back to the address designated by us. To avoid damage to the goods during the transportation process, we recommend that you package the goods properly to ensure their safety during transportation.
  2. Please be sure to keep the tracking number of the goods sent back, so as to query the transportation status of the package later and use it as an important voucher for return and exchange communication.

(III) Review and Handling Stage

  1. We will conduct a comprehensive inspection and review of the goods within 3 – 5 working days after receiving the goods you sent back to confirm whether the goods actually meet the return and exchange conditions.
  2. Return Situation:
    • If the goods pass the review, we will refund the corresponding amount according to the way you originally paid. The refund amount will include the purchase price of the product and the eligible freight you paid when purchasing (if applicable). The refund process will be completed within 3 – 5 working days after passing the review, and you can check the refund through the original payment channel at that time.
    • If the goods do not meet the return conditions (for example, there is artificial damage, missing accessories, exceeding the specified time, etc.), we will contact you in time, explain the reasons for non-compliance in detail to you, and negotiate with you according to the specific situation whether other solutions can be adopted (such as discounted processing, etc.).
  3. Exchange Situation:
    • If the goods pass the review and there is a price difference between the exchanged product and the original product, we will communicate with you and confirm the amount of payment or refund. After the amount is processed, we will send you the exchanged product as soon as possible. The freight for sending out the goods will be implemented in accordance with our logistics policy (standard shipping or express shipping, depending on your choice).
    • If the exchanged goods do not pass the review, we will also contact you as soon as possible, explain the reasons to you, and assist you in exploring other feasible solutions, such as re-initiating an exchange application that meets the conditions or considering a return.

IV. Special Situation Explanation

(I) Customized Products

For customized Buddha bead bracelets (such as personalized elements such as bead materials, patterns, and sizes customized according to your specific requirements), due to their uniqueness and particularity, return and exchange services are generally not supported, unless there are quality problems with the products themselves. If there are quality problems with customized products, please contact us within 7 days after discovery in accordance with the above return and exchange process, and we will properly handle the situation according to the actual situation.

(II) Product Problems Caused by Force Majeure

If the damage, quality change, or other situations of the product are caused by force majeure factors (such as natural disasters, accidents during transportation, and other objective situations that are unforeseeable, unavoidable, and insurmountable), we will negotiate the handling method with you according to the actual situation and do our best to protect your rights and interests within a reasonable range.

V. Other Matters

  1. This return and exchange policy only applies to the goods purchased through the official channels of MENKANES LLC (such as the official website, official online stores, etc.). Goods purchased through other non-official channels are not covered by this policy.
  2. We have the right to adjust this return and exchange policy in a timely manner according to the actual operation situation and legal and regulatory requirements. The adjusted policy will be publicly announced to customers through official websites and other public channels in advance, and the new policy will come into effect from the date of announcement.

Thank you for your support and trust in MENKANES LLC. We will wholeheartedly provide you with high-quality products and satisfactory services. We hope you can have a pleasant shopping experience. If you have any questions about this return and exchange policy, please feel free to contact our customer service team, and we will answer them in detail for you.