I. Introduction
MENKANES LLC (hereinafter referred to as “we”, “us” or “the Company”) attaches great importance to the protection of your privacy and is committed to ensuring that your personal information is properly handled during your use of our services and purchase of our Buddha bead bracelet products. This privacy policy aims to clearly explain to you how we collect, use, store, share and protect your personal information, as well as the relevant rights you enjoy. By using our services or interacting with us, you agree to the terms of this privacy policy. Therefore, please read the content of this policy carefully.
II. Types of Personal Information We Collect
(I) Basic Identity Information
When you create an account on our website, place an order for products, participate in promotional activities, or contact customer service, we may collect your basic identity information such as your name, gender, date of birth, email address, mailing address, and phone number. This information helps us accurately identify you, so that we can provide personalized services, process orders, send important notices, and communicate effectively with you.
(II) Payment Information
To complete commodity transactions, we will collect payment-related information, such as the payment method you choose (such as credit card information, third-party payment platform account, etc.) and payment transaction records. However, it should be emphasized that we will use strict security encryption technology to process payment information. In most cases, payment information is directly managed and processed by professional payment service providers. We ourselves will not store your sensitive payment information for a long time. We only retain necessary payment records for financial accounting, order inquiry and after-sales service purposes.
(III) Browsing and Transaction History Information
We will collect information about your browsing behavior on our website through technical means (such as cookies, web beacons, server logs, etc.), including the pages you visit, the duration of your stay, the links you click, the keywords you search for, as well as your transaction history information, such as details of the purchased products, order numbers, transaction times, and transaction amounts. This information helps us analyze your interests and preferences, consumption habits, so as to optimize the content displayed on the website, improve service quality, provide you with more personalized recommendations and experiences that meet your needs, and also facilitate our internal business analysis and operation management.
(IV) Device and Location Information
To ensure that our services can run normally on your device and provide you with a better user experience, we may collect information related to the device you use to access our services, such as device model, operating system version, browser type, IP address, etc. In some specific cases, we may also obtain your approximate geographical location information (for example, by analyzing your IP address to determine the region where you are located), so as to provide you with more appropriate language options, localized service content and accurate logistics delivery estimates according to the characteristics of different regions.
III. How We Use the Collected Personal Information
(I) Providing and Managing Services
We use the collected personal information to process your orders, including confirming product inventory, arranging shipments, tracking logistics status, handling returns and exchanges and other related matters. At the same time, we provide customer service support to answer your questions during the use process, handle complaints and suggestions, and ensure that you can smoothly enjoy our products and services.
(II) Personalized Services and Recommendations
Based on your browsing history, purchasing behavior and other collected personal information, we will try to provide you with a personalized service experience, such as recommending Buddha bead bracelet styles, colors, materials and other products that suit your preferences, pushing promotional activities and new product release information related to your interests, aiming to make it more convenient and satisfying for you to discover and purchase our products and enhance your shopping experience.
(III) Marketing and Market Promotion
We may use your contact information (such as email address, phone number, etc.) to send you marketing and promotional information related to our products, services and activities, provided that we have obtained your explicit consent (you can choose not to receive our marketing messages at any time by replying to emails, clicking the unsubscribe link, etc.). These marketing and promotional activities aim to let you know about our latest product developments and promotional activities in a timely manner and provide you with more shopping options.
(IV) Data Analysis and Business Improvement
By analyzing various types of collected personal information, we can gain an in-depth understanding of the behavior patterns, demand preferences and feedback on our services of user groups, and then help us improve website functions, optimize service processes, improve product design and enhance the overall service quality, so as to better meet the needs of our users and promote the sustainable development of our business.
(V) Security and Compliance Assurance
We use the collected personal information to ensure the security of our services, prevent and detect possible security risks such as fraud, malicious attacks and illegal access, protect the legitimate rights and interests of you and other users, and ensure that our business operations comply with relevant laws and regulations and fulfill necessary legal obligations, such as retaining financial records in accordance with tax requirements and cooperating with regulatory authorities in audits and investigations.
IV. Information Sharing and Disclosure
(I) Third-Party Service Providers
To better implement service functions and improve service quality, we will cooperate with some trusted third-party service providers and share some personal information with them when necessary. These third parties include, but are not limited to, payment processing institutions, logistics and distribution companies, website hosting service providers, marketing and promotion partners, data analysis service providers, etc. Before sharing information, we will sign strict confidentiality agreements with third parties, requiring them to use your personal information only within the scope necessary to complete the services entrusted by us in strict accordance with the agreements, and to take corresponding security measures to ensure the confidentiality, integrity and availability of the information. For example, payment processing institutions will complete transaction processing based on the payment information you provide, and logistics and distribution companies will deliver packages according to your address information.
(II) Business Partners
On the premise of meeting business cooperation needs and following relevant privacy protection regulations, we may share specific non-sensitive personal information with some of our business partners. For example, we may share product demand data with our cooperative suppliers to help them better arrange production and supply, and share user statistics with joint promotion partners to evaluate the cooperation effect and formulate marketing strategies. During the sharing process, we will take appropriate measures to ensure the security of information and strictly control the scope of shared information, only providing necessary information content that helps achieve the purpose of cooperation.
(III) Legal Requirements or Protection of Rights and Interests
In the following special circumstances, we may disclose your personal information in accordance with the law:
- When we are legally compelled, such as when cooperating with law enforcement agencies in investigations, responding to court subpoenas, or complying with the regulations of regulatory agencies, and we have to disclose your information, we will provide the relevant information truthfully in accordance with the legal requirements.
- To protect our legitimate rights and interests, your rights and interests or the public’s safety, when necessary, for example, in response to emergencies such as fraud, infringement, security threats, etc., we may disclose your personal information to take corresponding measures to prevent or solve problems, but we will try to control the scope of disclosed information within a reasonable range as much as possible to avoid unnecessary damage to your privacy.
V. Information Storage and Security
(I) Storage Period
We will reasonably determine the storage period of personal information according to business needs and requirements of laws and regulations. For personal information that is no longer necessary for achieving the purpose of services (for example, completed order records after exceeding the necessary retention period for legal financial audits, etc.), we will delete or anonymize it in a safe and compliant manner to protect your privacy rights and interests.
(II) Security Measures
We adopt a variety of security technologies and management measures to protect the security of your personal information, including but not limited to data encryption technology (encrypting sensitive information during transmission and important information stored in the database), access control mechanisms (setting strict permission management to limit only authorized personnel to access and process your personal information), regular security audits (checking and evaluating the security of information systems and timely discovering and repairing potential security vulnerabilities), and employee information security training (improving employees’ awareness of privacy protection and operational norms), etc., trying our best to ensure that your personal information is protected from risks such as unauthorized access, tampering, loss or leakage during storage, transmission and use.
Although we have taken the above many measures, due to the complexity of the Internet environment and the continuous development of technology, it is still impossible to completely eliminate the existence of information security risks. In the event of an information security incident, we will immediately activate the emergency response mechanism in accordance with relevant laws and regulations, take effective measures to deal with it, such as promptly notifying affected users, reporting the situation to relevant regulatory authorities, etc., and make every effort to reduce the impact of the incident on you.
VI. Your Rights and Choices
(I) Access, Correction and Deletion of Personal Information
You have the right to request access to the personal information we have collected about you at any time, and if you find that the information is incorrect, inaccurate or out of date, you can ask us to correct it. Under the circumstances that comply with relevant laws and regulations and business operation requirements, you can also request us to delete some or all of your personal information. We will process your request in a timely manner after receiving your reasonable request and inform you of the processing result.
(II) Restriction and Objection to Information Processing
You can contact our customer service team to raise restrictions or objections to certain ways we use your personal information. For example, if you do not want us to make personalized recommendations or conduct marketing and promotional activities based on your information, we will respect your wishes and take corresponding measures to meet your requirements within a reasonable and feasible range, adjusting our information processing methods.
(III) Withdrawal of Consent
For the collection and use of your personal information based on your consent, you have the right to withdraw your consent at any time. However, please note that withdrawing consent may affect your continued enjoyment of some services or functions. For example, after you withdraw your consent to receive marketing and promotional information, you will no longer receive relevant product recommendations, promotional event notifications, etc. from us, but we will still try our best to provide you with other basic service guarantees to ensure that you can use our core service functions normally.
(IV) Data Portability
In some specific cases, according to relevant laws and regulations, you may have the right to ask us to provide your personal information to you in a structured and commonly used format so that you can transfer it to other service providers for use. We will do our best to assist you in meeting the requirements of data portability on the premise of compliance with regulations, ensuring your autonomous control over personal information.
VII. Protection of Minors’ Information
Our services are mainly targeted at adults, and we generally do not actively collect personal information of minors. If we find that we have collected the personal information of minors, we will immediately take measures to delete it in accordance with relevant laws and regulations and ensure that such a situation will not happen again. At the same time, we will try to prevent minors from accessing and using our services without the consent of their guardians through technical means and management measures.
VIII. Changes to the Privacy Policy
We may adjust and update this privacy policy from time to time according to factors such as business development, changes in laws and regulations and actual operation situations. The updated privacy policy will be published on our official website and notified to you through emails, website pop-ups, etc. at an appropriate time. The new policy will come into effect from the date of publication. We recommend that you check this privacy policy regularly to understand the latest privacy protection measures and relevant information processing methods.
IX. Contact Us
If you have any questions, comments or suggestions about this privacy policy, or if you think there are any problems in our processing of your personal information, you are welcome to contact us at any time through the following ways:
Customer Service Email: [[email protected]]
We will take your feedback seriously and reply to you within a reasonable time, and try our best to solve the privacy-related problems you are concerned about.
