I. About the Products
1. What materials are the Buddha bead bracelets made of?
Our Buddha bead bracelets are crafted from a variety of high-quality materials. Common ones include sandalwood (such as red sandalwood, green sandalwood, etc.), bodhi seeds (such as Xingyue Bodhi, Fengyan Bodhi, Vajra Bodhi, etc.), agate, crystal, and jade, etc. Each material has its own unique features. Sandalwood is hard in texture and has a delicate fragrance, bodhi seeds carry profound cultural connotations, while agate, crystal, and jade have unique luster and beauty. You can choose according to your personal preferences.
2. How can I choose a Buddha bead bracelet that suits me?
When choosing a Buddha bead bracelet that suits you, you can consider several aspects. First, look at the material. Different materials have different characteristics and symbolic meanings. You can choose according to your own preferences and budget. Second, pay attention to the size of the beads. The size of the beads will affect the wearing comfort and overall aesthetics. People with thinner wrists are suitable for smaller beads, and vice versa, you can choose slightly larger beads. Third, consider the style. There are simple single-loop styles, multi-loop stackable styles, and creative styles with accessories. You can choose according to your usual dressing style and the wearing occasion.
3. How is the quality of the Buddha bead bracelets guaranteed?
We have very strict quality control over our products. In the raw material procurement process, we only select high-quality and natural materials and cooperate with reliable suppliers. During the production process, there is a professional team of craftsmen carefully crafting each string of Buddha bead bracelets. Each bracelet has to go through multiple quality inspection procedures to ensure that the texture, color, shape, etc. of the beads meet high-quality standards before being put on the market for sale.
II. About Placing Orders
1. How can I place an order to buy Buddha bead bracelets on your website?
Firstly, visit our official website and browse various Buddha bead bracelet products. After finding the style you like, click the “Add to Cart” button. Then enter the shopping cart page, check the product information, quantity, and price, etc. to make sure they are correct, and then click “Checkout”. On the checkout page, you need to fill in the shipping address, the name of the contact person, the contact phone number and other information, and choose a suitable payment method. Finally, click “Submit Order” and complete the payment, and then you can successfully place an order.
2. What payment methods do you support?
We support a variety of safe and convenient payment methods, including mainstream credit card payments (such as Visa, MasterCard, etc.), and payments through commonly used third-party payment platforms, such as PayPal, Alipay Global Edition, etc. You can choose according to your usage habits and convenience.
3. How long will it take to ship after I place an order?
Generally, we will process the order and arrange shipment within 1 – 2 working days after you place an order and complete the payment successfully. However, during peak promotional periods, statutory holidays and other special periods, the shipping time may be slightly delayed. Please be patient.
III. About Logistics and Delivery
1. How is the freight calculated?
Our global standard freight is $8. If you choose the express shipping service, the freight is $15. No matter where you are in the world, as long as you purchase our products, the freight will be charged according to this standard (except for special regions or special circumstances. For details, you can consult our customer service).
2. Can I track the logistics information of the package?
Certainly. After your order is shipped, we will send you a notification containing the tracking number via email or text message (depending on the contact information you provided when placing the order). You can use this tracking number to track the transportation status of the package in real time on the official website of the corresponding courier company or on common logistics inquiry platforms, and learn about the location of the package and the estimated delivery time and other information.
3. How long will it generally take to receive the goods?
If you choose standard shipping, it is expected that you can receive the goods within 20 days, but the actual delivery time may vary due to factors such as the destination country or region, customs clearance, and force majeure. If you choose express shipping, it can usually be delivered within 3 – 5 working days, but it is also affected by external factors. These are just approximate reference times.
IV. About Returns and Exchanges
1. What is the return and exchange policy?
We provide free return and exchange services within 7 days. Specifically, if you want to return the goods, the goods need to be in a brand-new, unused, undamaged state with complete accessories, and you need to contact us to apply for a return within 7 days after receiving the goods and send them back to the designated address as required. For exchanges, the goods also need to be intact and the application should be made within 7 days. Any price difference will be refunded or supplemented accordingly. For detailed return and exchange procedures and requirements, you can check the return and exchange policy document published on our official website.
2. How can I apply for returns and exchanges?
You can apply for returns and exchanges in the following two ways: First, send an email to our customer service email ([specific email address]), indicating your order number, the name of the purchased product, the reason for return or exchange, and the desired handling method (return or exchange) in the email. Second, call our customer service phone number ([specific phone number]) and explain the relevant situation to the customer service staff. The customer service staff will assist you in recording and starting the return and exchange process.
3. Who will bear the freight for returns and exchanges?
In the case of returns that meet our return and exchange policy, we will refund the eligible freight you paid when purchasing. For exchanges, if there is a price difference in freight, it will be determined according to the actual situation which party will bear it. However, you need to prepay the freight when sending the goods back. After we approve the return and exchange application, we will handle the freight issue according to the corresponding rules.
V. About Customer Service
1. How can I contact customer service when I encounter problems?
You can contact our customer service team by sending an email to the customer service email ([specific email address]) or by dialing the customer service phone number ([specific phone number]). Our customer service staff will answer your questions or assist you in handling relevant matters as soon as possible after receiving your consultation.
2. What are the working hours of the customer service?
Our customer service team provides services during [specific working hours, for example, Monday to Friday, 9:00 am – 6:00 pm (local time)]. You can also leave a message for consultation during non-working hours, and we will reply to you as soon as possible during working hours.
VI. About Website Usage
1. What should I do if I forget my login password?
If you forget your login password, click on the “Forgotten Password” link on the login page, enter the email address you used for registration as prompted, and we will send a password reset link to that email. Click on the link and set a new password as required.
2. What should I do if I encounter problems such as slow loading when browsing products on the website?
Firstly, it is recommended that you check whether your network connection is normal. You can try switching the network (such as from Wi-Fi to mobile data, or vice versa) and reloading the page. If the problem still exists, it may be caused by too much browser cache. You can try clearing the browser cache and then visit our website again.
